Changed course

A student who was close to completing her program at a college of applied arts and technology was unsure if she had all the credits she needed for her diploma, so she enrolled in an extra course just in case. She was told that if she discovered it wasn’t necessary, her enrolment would be automatically cancelled if she didn’t formally register as a student for the next semester. She learned the next day that the class was not required for her to graduate, but took no action, relying on the college’s advice. A week later she received a notice that she owed $500 for the class, the deadline to cancel had passed, and she would not be allowed to graduate unless she paid. Our staff raised this matter with the college, which admitted its error in failing to cancel the student’s enrolment. She was able to appeal the fee and graduate.

Read about how we helped other people in our Selected cases.